Terms and Conditions

1. Meaning of words: The "client" is any passenger or passengers to be or being or having been transported by the "carrier". The "carrier" is Paul Harbottle trading as Transfer Solutions. "Transfer" means any journey to transport passengers and their luggage. A "private" transfer is a booking placed by the client for one or more designated passengers for exclusive occupation of the vehicle transporting the client and any designated passengers. A "Shared" transfer is a booking placed by the client for one or more designated passengers to be transported by the carrier with other clients who have placed a separate booking for a similar transfer with the carrier.
2. Any verbal or written quotation provided by the carrier will include all taxes and tolls unless otherwise stated the time of quoting.
   
3. Upon receiving the client's acceptance of a transfer quotation verbally, by fax or by email, the client is deemed to have entered a contract with the carrier under the terms and conditions of service herein.
   
4. Upon receiving acceptance of a transfer quotation by the client the carrier will provide a written confirmation of the transfer booking by email or fax and this written confirmation is the client's ticket.
   
5. All clients and their luggage are transported subject to these terms and conditions of service. In the event of a booking for two or more people the client placing the booking is deemed to be acting as an authorised agent accepting these conditions on behalf of the other passenger(s).
   
6. Payment for transportation must be provided in cash Euros to the carrier by the client upon the completion of a single journey as detailed in the quotation supplied by the carrier to include any additional charges as detailed within these terms and conditions.
   
7. In the event of the client canceling a booking more than 7 days before the time of the transfer booked there will be no cancellation charges. In the event of the client canceling a booking more than 48 hours but less than 7 days before the time of the transfer booked the client will be required to pay 25% of the fee quoted for the single journey that is being cancelled. In the event of the client canceling a booking less than 48 hours before the time of the transfer booked the client will be required to pay 50% of the fee quoted for the single journey that is being cancelled. All cancellation charges must be paid by the client to the carrier by cheque in Euros or credit card in Sterling within 7 days of the cancelled transfer booking. If paying in Sterling the amount should be determined in Euros at the tourist exchange rate published in the London Times newspaper on the date of the booking being cancelled. In certain circumstances the client may be able to claim this amount off their travel insurance.
   
8. In the event of the client being delayed for whatever reason the carrier will wait for up to 90 minutes for private transfers and up to 60 minutes for shared transfers free of charge after which time the carrier will endeavour to wait subject to the condition that this does not result in any unreasonable delay to any other client and that the client who the carrier is waiting for agrees to pay a waiting fee of 10 euros per 15 minutes over and above a wait of 90 minutes for private transfers and 60 minutes for shared transfers. If the carrier has waited for a delayed client who then refuses to pay the additional waiting fee the transfer will be deemed to be cancelled and the standard cancellation charges as detailed in item 7. of these terms and conditions of service will apply. In certain circumstances the client may be able to claim this amount off their travel insurance
   
9. If the carrier is unable to wait beyond 90 minutes for private transfers or beyond 60 minutes for shared transfers the booking will be deemed to be cancelled by the client and cancellation charges will apply. In certain circumstances the client may be able to claim this amount off their travel insurance.
   
10. In the event of a client missing a transfer the carrier will make every effort to provide a replacement transfer as soon as possible using the vehicle previously allocated to the missed transfer. If the client had booked a shared transfer and replacement transfer is a private transfer the client will be required to pay the full price for a private transfer as published on the carriers tariff chart and under these conditions only the client will not be required to pay any cancellation charges for the 1st missed transfer.
    
11. If the client's flight or train is diverted to an alternative airport or rail station the carrier will endeavour where possible and subject to other booking commitments to provide the client with an alternative transfer to or from the new collection or destination address at the carriers published rate for the alternative transfer or subject to the carriers revised quotation plus any additional tolls and additional kilometres charged at a rate of 1 Euro per additional kilometre. If the carrier is unable to provide an alternative transfer the booking is deemed to be cancelled by the client and the standard cancellation charges as detailed in item 7. of these terms and conditions of service will apply. In certain circumstances the client may be able to claim this amount off their travel insurance.
    
12. If the client chooses not to accept a replacement transfer by the carrier the standard cancellation charges as detailed in item 7. off these terms and conditions of service will apply.
    
13. Smoking or the consumption of alcohol or the use of illegal drugs within the transfer vehicle is not permitted at any time.
    
14. The carrier reserves the right to refuse to transport any client who is thought to be under the influence of alcohol or illegal drugs or who is considered by the carrier to pose a threat to the driver or other passengers.
    
15. The carrier will endeavour to provide a transfer service to the client from the collection address detailed in the booking confirmation to the destination address detailed in the booking confirmation with the minimum delay reasonably possible however circumstances beyond the carrier's control may not make this possible in which case the carrier cannot be held responsible for any financial or material losses consequential or otherwise. Circumstances beyond the carriers control include but are not restricted to the following examples;
    
    1. Any circumstance effecting the client's or driver's safety
    2. Any accident or incident causing delay whether the vehicle carrying the client is directly or indirectly involved or not involved at all.
    3. Any road closure or restricted access of the intended route chosen by the carrier.
    4. Any delays as a result of weather conditions.
    5. Any un-foreseen traffic delays
    6. Any delay as a result of the carrier's vehicle being detained by police, customs or any other government official.
    7. Any delay howsoever caused by a third party or parties to include but not be restricted to industrial action terrorism or vandalism.
16. If the carrier fails for any reason within it's control to provide or complete a transfer the carrier will provide an alternative means of transportation for the client to a value not exceeding 50% more than the amount paid by the client to the carrier for the transfer booked subject to availability of a third party supplier to provide such a service.
    
17. In the event of a third party supplier being contracted by the carrier to provide transportation to the client the carrier shall not be liable for any actions or the consequences of any actions of the third party supplier and the client shall accept and travel under the terms and conditions and liability of the third party carrier.
    
18. The carrier and any vehicle operated by the carrier is fully insured and licensed to carry passengers under French law however the client's luggage is carried entirely at their own risk and no responsibility can be accepted by the carrier for loss or damage. The client should therefore ensure they have contracted appropriate travel insurance to cover this if they require.
    
19. In any circumstances the liability of the carrier shall be limited to 750 euros per passenger.
    
20. These terms and conditions shall not affect the client's statutory rights under French law.
    
21. French law governs these terms and conditions